Frequently Asked Questions
What products do you offer?
At BLB Toys, we offer a selection of toys and collectible figures for customers of different interests. Our collection includes a variety of characters, designs, and styles, giving customers different options to explore and choose from based on their preferences.
Each product listing provides clear product images, available options, and essential product details to help customers review and select items based on their personal style and intended use. Our collection is presented to allow straightforward browsing and informed purchase decisions through accurate and consistent product information.
How can I place an order?
Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.
What payment methods do you accept?
We accept payments through Google Pay, Apple Pay, Contactless, Klarna, Link, Visa, Mastercard, American Express, Discover, Diners Club, JCB, Union Pay, Cartes Bancaires.
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 7–14 business days via USPS, UPS, and FedEx within the United States. A flat shipping fee of $5.00 applies to all orders.
Do you offer international shipping?
No, We only ship to United States now but in future will look to expand to other countries.
What happens if my payment is declined?
If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.
What is your return window?
Customers in the United States may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.
Who pays for return shipping?
If you receive a defective, faulty, or incorrect item, BLB Toys covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.
Do you charge restocking fees?
No, BLB Toys does not charge any restocking fees.
How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.
BLB Toys
Address: 1474 Alamein Dr, Lawrenceville, GA 30046, United StatesPhone: +1 678-835-8588
Email: support@blb-toys.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Response Time: We respond within one business day