14-Day Return Policy
At BLB Toys, we open, verify, and catalog each figure before it is offered for sale, allowing customers to know which character they are purchasing. Because of the collectible nature of our products, we maintain a specific return process for eligible order issues. Eligible return requests must be submitted within 14 days of delivery and must include complete, unedited unboxing footage where required.
Return Policy Details:
Return Period: You must submit an eligible return request within 14 days of receiving your order. Return requests submitted after this period are not eligible. Eligible Returns: Returns, refunds, or replacements are available only for shipping damage, an incorrect item shipped by us, or qualifying delivery issues. Unboxing Video Required: All eligible return requests involving the condition or contents of a delivered package require a complete, continuous, and unedited unboxing video showing the package before opening, the full opening process, the item, packaging, and included documentation. Return Condition: If a physical return is required, the product must be returned in the condition in which it was received, together with its original packaging, accessories, and included documentation. Free Return Shipping: For approved eligible returns requiring a physical return, BLB Toys covers the return shipping cost and provides a prepaid return label.
How to Return an Item:
Contact Customer Service: Email us at support@blb-toys.com within 14 days of delivery. Please include your order number, a brief description of the issue, and your complete unedited unboxing video where applicable. Receive Return Instructions: Our team will review your return request and provide the applicable return authorization, return address, and instructions if a physical return is required. Package Your Return: Carefully package the item in its original packaging together with all accessories, documentation, and other contents received with the order. Shipping Label: For an approved eligible return, we will provide a prepaid return shipping label. Print and attach the label to the package as instructed. Send the Package: Drop off the package with the carrier or at the shipping location specified in the return instructions. Please do not send a product to any address unless our customer support team has provided or confirmed that address for the return.
Refund Process:
Inspection: Once we receive your return, we will inspect the product, packaging, supporting information, and applicable unboxing footage to ensure the return meets our policy requirements. Refund: Once your return is received and approved, the refund will be processed to your original payment method within 10 business days.
Exchanges:
We do not offer exchanges simply to change one figure for another character. If we shipped the wrong item or another eligible issue is confirmed, we may provide the correct replacement at no additional cost or issue a refund, depending on the circumstances and product availability. For assistance, please contact us by email or phone.
Eligible Returns:
Returns may be approved only for the following situations: Shipping Damage: If the item arrives damaged and qualifying unboxing footage clearly shows that the damage was present upon delivery, we may provide a replacement or refund. Wrong Item Shipped: If BLB Toys sends a different figure from the one shown in your confirmed order, we may send the correct item at no additional cost or provide a refund. Item Not Received: If tracking shows that the shipment was delivered but you did not receive it, contact us within 14 days of the delivery scan. We will review the issue and, when appropriate, investigate it with the shipping carrier.
Manufacturer Defects:
Some defects, including manufacturing mold flaws, paint issues, or similar defects originating from the original manufacturer, may be subject to the manufacturer's warranty or support process. Please contact us first at support@blb-toys.com. We will review the issue and help determine whether it should be handled by BLB Toys or the applicable manufacturer.
Non-Returnable Items:
The following are not eligible for return, refund, or exchange except where otherwise required by applicable law: Change-of-mind purchases. Choosing the wrong figure or character at checkout. Requests to exchange one figure for a different character. Return requests requiring unboxing evidence where qualifying unedited footage is not provided. Return requests submitted more than 14 days after delivery. Products specifically marked “Final Sale” at the time of purchase. Gift cards. Because customers select the specific figure they are purchasing, please carefully review your product selection before completing checkout.
Unboxing Video Requirement:
For return requests involving shipping damage or an incorrect product, the unboxing video must: Show the unopened package from all sides before opening. Record the entire opening process in one continuous, unedited recording. Clearly show the product, packaging, accessories, and included manufacturer documentation. The video helps us verify the condition and contents of the shipment when it arrived.
Return Shipping:
For an approved eligible return, BLB Toys will cover the cost of return shipping when a physical return is required and will provide a prepaid return label. Customers should not independently return an item without first contacting our customer support team and receiving return instructions.
Customer Service:
BLB Toys
Address: 4850 Sugarloaf Pkwy, Ste 209193, Lawrenceville, GA 30044, United States
Phone: +1 678-835-8588
Email: support@blb-toys.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed
Time Zone: (GMT-05:00) Eastern Standard Time (EST)
Response Time: We respond within one business day
